Question 1

How long does setup take?

Accepted Answer

Most restaurants go live within a week. We handle menu setup and branding for you.

Question 2

Can I manage multiple branches?

Accepted Answer

Yes — manage multiple branches from one account, with unlimited branches on higher plans.

Question 3

Do I get my own domain?

Accepted Answer

Absolutely. Your ordering site runs on your own branded domain.

Question 4

What payments are supported?

Accepted Answer

Accept cards and digital wallets online, plus cash and card at the counter.

Question 5

Are there mobile apps?

Accepted Answer

Yes — native customer and rider apps for both iOS and Android.

Question 6

Who owns my data?

Accepted Answer

You do. Your menu, customers, and orders always belong to you.

Question 7

Is there commission per order?

Accepted Answer

No. Berryin is commission-free — you keep 100% of every order.

Question 8

What about support?

Accepted Answer

Every plan includes guided onboarding and ongoing support.

Question 9

Do I need my own domain first?

Accepted Answer

No. We can launch you on a Berryin subdomain immediately and move you to your own domain whenever you are ready — nothing breaks in the move.

Question 10

What payment methods can customers use?

Accepted Answer

Cards and digital wallets online, plus cash on delivery. At the counter, your POS also takes cash and card.

Question 11

What happens to orders taken while offline?

Accepted Answer

They are stored on the terminal and pushed to your account automatically once connectivity returns. Nothing is lost and nothing is entered twice.

Question 12

Can I keep my current printers?

Accepted Answer

In most cases yes. Standard thermal receipt and kitchen printers work; we confirm your specific models during onboarding.

Question 13

Do we need special kitchen hardware?

Accepted Answer

No. Any tablet or screen with a browser works. Many kitchens use a wall-mounted tablet or a cheap screen on a mini PC.

Question 14

Can we still print kitchen tickets?

Accepted Answer

Yes — printing and the display can run together, which is a common way to transition a kitchen gradually.

Question 15

What if I use third-party riders?

Accepted Answer

You can run both. Assign some orders to your own fleet and hand others to a third-party service, and still see everything in one dashboard.

Question 16

How do riders reconcile cash?

Accepted Answer

Cash collected is tracked per rider per shift, so the end-of-shift handover is a figure both sides can see.

Question 17

Can different branches have different prices?

Accepted Answer

Yes. Set a base menu once and override price or availability per branch where you need to.

Question 18

Who sets up the menu initially?

Accepted Answer

We do. Menu setup and branding are part of onboarding on every plan.

Question 19

Which plans include loyalty?

Accepted Answer

Loyalty is included from the Growth plan upwards.

Question 20

Do customers need to install an app to earn points?

Accepted Answer

No. Points attach to their phone number or account, so they earn whether they order online or at the counter.

Question 21

How many branches can I have?

Accepted Answer

Starter covers one branch, Growth up to three, Pro up to ten, and Enterprise is unlimited.

Question 22

Can a manager see only their own branch?

Accepted Answer

Yes — staff roles are scoped to the branches you assign them to.

Question 23

Does the board update without refreshing?

Accepted Answer

Yes — it updates in real time as orders move through the system.

Question 24

Can I see orders from all branches at once?

Accepted Answer

Yes, and you can filter down to a single branch whenever you need to.

Question 25

Can I export the data?

Accepted Answer

Yes — CSV export is available for sales and order data.

Question 26

How current are the numbers?

Accepted Answer

Real time. An order placed a minute ago is already in the totals.

Question 27

Are the apps branded to my restaurant?

Accepted Answer

Yes — your name, logo and colours, not Berryin’s.

Question 28

Which plans include the apps?

Accepted Answer

The rider app and fleet tools are included from the Pro plan. Talk to us about customer app options for your plan.

Question 29

What hardware do the boards need?

Accepted Answer

Any screen that can run a browser — a smart TV, a media stick or a small PC. We help you pick during onboarding.

Question 30

Which plan includes menu boards?

Accepted Answer

Digital menu boards are included from the Growth plan upwards.

Question 31

Do guests need to download anything?

Accepted Answer

No. Scanning the code opens your menu in their phone browser.

Question 32

Can guests pay from their phone?

Accepted Answer

Yes — pay at the table by card or wallet, or add it to the bill and settle at the counter.

Question 33

Can we keep taking marketplace orders too?

Accepted Answer

Yes. Many restaurants run both while they build up their own channel — Berryin just makes the direct orders far more profitable.

Question 34

Does this work for a single-location restaurant?

Accepted Answer

Yes — the Starter plan is built for exactly that, and you can move up as you add outlets.

Question 35

Can we run a different menu in the morning?

Accepted Answer

Yes — scheduled menus let breakfast run until a time you choose, then switch automatically.

Question 36

Do the menu boards need special screens?

Accepted Answer

No, any screen that runs a browser works.

Question 37

Can I run more than one brand?

Accepted Answer

Yes — separate storefronts, menus and branding from a single account, with the kitchen display routing tickets appropriately.

Question 38

Do you integrate with delivery marketplaces?

Accepted Answer

TODO: confirm which marketplace integrations are available before publishing a claim here. Today the strength is running your own direct channel and fleet.

Question 39

Can we build combo deals?

Accepted Answer

Yes — combo and deal pricing is supported alongside standard items and variants.

Question 40

Is this suitable for a growing chain?

Accepted Answer

Yes. Pro covers up to ten branches and Enterprise is unlimited, with consolidated reporting across all of them.

Question 41

Can customers pick a pickup date and time?

Accepted Answer

Yes — scheduled orders let you offer specific days and time slots.

Question 42

How do we handle custom cake briefs?

Accepted Answer

Structured options cover the common choices, and a free-text note field carries the specifics through to the kitchen.

Question 43

Can franchisees be restricted to their own outlets?

Accepted Answer

Yes — access is scoped by role and by the outlets you assign, so franchisees see only their own data.

Question 44

Is there an SLA?

Accepted Answer

Formal uptime commitments and dedicated support are part of the Enterprise plan. Talk to us about the specifics.

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Everything restaurant owners ask us.Everything restaurant owners ask us.